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Office
Policy
Appointment Policy:
A 24-hour notice is required and appreciated for all
cancellations. Missed appointments are subject to a
charge that you will be responsible for, as a broken
appointment may keep someone else from receiving treatment.
Phone Policy: Your call is very important to
us. Every effort is made to return your routine call
quickly, however the doctor will address all calls of
non-urgent nature at the end of that business day.
Medication Policy: In an effort to decrease the
number of telephone requests for prescriptions, it is
our policy that you bring ALL of your medications with
you to each visit. Prescription refill requests should
be made during normal business hours, and again, will
be addressed by the doctor at the end of the day.
Referral Services: We encourage you to be aware
of your insurance policy. If you have an HMO that requires
written referrals, we remind you that ALL non-emergent
referrals take 5-7 business days to process.
Dr. Dowie will not authorize any referral without previous
evaluation in regards to the complaint. Please do not
call and request, "phone referrals."
Payment Policy: We desire to make treatment available
to all who desire help. Payment is expected at the time
of the visit, however when applicable, we will file
Health insurance, Worker's Compensation, and accident-related
claims. Any co-payments and or percent not covered is
due at the time services are rendered. There is a $25
Non-sufficient funds charge for ALL bounced checks.
Lab and X-ray Results Policy: We DO NOT routinely
call in regards to normal lab results, unless there
is a problem that may need to be discussed. We appreciate
your concern regarding the results of your tests, but
ask that you assist us in limiting calls to the office
by e-mailing your requests or ensuring that you have
a scheduled appointment to review the results with the
doctor. |
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